AusFarce or AusFantastic?

Mark1966

...when the General talks
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Today's adventure?

Get an SMS this morning -

AusPost: Your item (https://mypo.st/i3QBNQjrxwQ) from YWWL is coming today.

Reply ASAP with 1, 2 or 3:

"1" Leave if there's a safe place (& accept T&Cs) "2" Someone will be home "3" If no one's home take to a Post Office More info auspost.com.au/TextYourChoice

Immediately respond, then get a message a while later -



So my IMMEDIATE response was "too late"

Thankfully the parcel was delivered, but hang on, look at the tracking -



The original SMS was sent AFTER the driver had the parcel! It was ALWAYS going to be too late to reply!

In fact the parcel was delivered before they told me it was too late to reply ...


Same again today -

8:57 onboard with driver
9:04 will you be home message sent
9:04 replied to message
9:29 item delivered
9:57 received message saying my reply was too late

Seriously Auspost - what is the point of this?
 

lerenau

...is a cheeky monkey
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Mar 25, 2017
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Canberra
@Mark1966 the delivery driver was probably still being trained. This is from the auspost website:
A couple of days ago my letter-postie (aka dude on electric push-bike) dropped off a package to me(+letters). Roughly the size of a large novel.

I think it may be the new normal.
 

alfredus

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It's all AusFarce...package from Adelaide to Berlin/Germany in 17 days...more than half the time stuck in Australia...
 
Joined
May 1, 2020
Location
Sydney
I currently have emails telling me that 6 different parcels have been delivered.. but none have been delivered at all.. and no delivery notices or cards put in the letterbox

I love approx 800m from a main PO and about 1km from another one... and if I miss a delivery it is invariably returned to a PO that is a 20 minute drive away from my house.

Sometimes I just want to scream!
 

Mark1966

...when the General talks
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Had a thought last night - I wonder if I can get ahead of this game, so -



See what happens with today's parcels :)
 
Joined
May 26, 2018
Location
Melbourne
Why not? You can tell us what it is like from the OTHER side :)
Mark there are really three sides to the story: the seller; the customer; and auspost. I don't want to be too harsh on auspost because many businesses were caught out with the sudden change in consumer behaviour from toilet paper manufacturers to pasta sauce makers. Auspost has been handling up to 2 million parcels per day :eek:

However there are some things that have happened that I don't understand. Let me give you just a few examples:
  • Two parcels handed over to auspost at the same time, one for metropolitan Adelaide, the other for rural north Queensland. You can guess what happened. The qld parcel was delivered a week earlier than the Adelaide delivery.
  • Two parcels to the same person in qld were sent a day apart. (Un)naturally, the second parcel arrived first by two days.
  • My store is based in SE Melbourne. I had a parcel for delivery a little further to the SE, about 10 km away. Auspost took it in the other direction, i.e. NE Melbourne. Tracking (when it was still being updated) showed the parcel went on the scenic route. After several stops, I had to urgently contact auspost when the parcel arrived at Melbourne airport. I needed reassurance that auspost was not about to send the parcel interstate.
  • Tracking doesn't update like it did previously. Parcels for WA, NT and FNQ and rural destinations show the parcel at an auspost Melbourne depot for 2 weeks or more and then show it was delivered.
  • The situation with NZ post is, regrettably, worse.
 

Mark1966

...when the General talks
Staff member
Site Moderator
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2016 Sabbatical Fail
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Joined
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Location
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Mark there are really three sides to the story: the seller; the customer; and auspost. I don't want to be too harsh on auspost because many businesses were caught out with the sudden change in consumer behaviour from toilet paper manufacturers to pasta sauce makers. Auspost has been handling up to 2 million parcels per day :eek:

However there are some things that have happened that I don't understand. Let me give you just a few examples:
  • Two parcels handed over to auspost at the same time, one for metropolitan Adelaide, the other for rural north Queensland. You can guess what happened. The qld parcel was delivered a week earlier than the Adelaide delivery.
  • Two parcels to the same person in qld were sent a day apart. (Un)naturally, the second parcel arrived first by two days.
  • My store is based in SE Melbourne. I had a parcel for delivery a little further to the SE, about 10 km away. Auspost took it in the other direction, i.e. NE Melbourne. Tracking (when it was still being updated) showed the parcel went on the scenic route. After several stops, I had to urgently contact auspost when the parcel arrived at Melbourne airport. I needed reassurance that auspost was not about to send the parcel interstate.
  • Tracking doesn't update like it did previously. Parcels for WA, NT and FNQ and rural destinations show the parcel at an auspost Melbourne depot for 2 weeks or more and then show it was delivered.
  • The situation with NZ post is, regrettably, worse.
... and of course we don't mention the times when the system just works, only when it is 'broken'.

The tracking I think makes it worse, especially when you see items go in and out of the same centre. The tracking in the US by comparison is simply amazing. It is very cool to see your parcel on the FedEx plane as it flys across the Pacific ...

Interestingly, to me at least, I had another parcel coming Friday -
  • received the SMS at 8:16 and replied at 8:16,
  • tracking shows Onboard at 8:12,
  • my confirmation shown as being received 8:48
  • delivered 9:08
No response received indicating I was too late. This package though came through the delivery centre on the other side of town - not the northside one just down the road ...
 
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