Hmm lets set up an email chat with you me and the maker ok
I am sure we can get this thing worked out!
My advice is not to use the soap again though, there is very little point suffering irritation if there is an allergen (to you) in the soap. Very often it can be 1 or 2 people out of 1000 where an issue arises, with the other 980 people being ok and sometimes the numbers are much less.
Allergens are like that, even in wash off products like soap that are not on the skin for very long - sometimes only 40-50 seconds, or a minute or two are necessary for a reaction to be observed. There are essential oils like Artemisia, that aside from being highly toxic in any dose, cause all kinds of skin reactions even in minute traces in some people where in others (aside from the toxicity which everyone will experience) no allergenic reaction is observed on the skin at all. Many of the citrus oils are the same Lime Oil in particular causes all kinds of nasty reactions in people.
So people do not get the wrong idea, I am not saying that the soap has a problem, but that my friend here has experienced a reaction and in this case, he is the 1 or 2 out of 1000 (or whatever the number is).