Kerry@Phoenix&Beau
Trusted Vendor
- Joined
- May 3, 2016
- Location
- Hitchin, England
I received my Phoenix & Beau soaps from The English Shaving Company.
The Spitfire and Citra Royal smell great, I am still unsure about the Solaris but look forward to seeing if the scent changes when lathered.
Unfortunately it appears that all of the soaps are still from the batch of soaps that were under sized (The Citra Royale and Solaris each weigh about 135 grams with the lid off and the Spitfire is only marginally better at around 160 grams with the lid off (lid weighs 20 grams so I'm guessing that the tub itself must weigh at least 40-50 grams)). Seems that The English Shaving Company was either unaware or chose not to disclose this. @Kerry@Phoenix&Beau are you able to shed any light on this for me?
Hi Nick and thanks for the query.
Our jars (without lid) weigh 20g and so you have between 118 - 143g of soap respectively. We hand fill our oversized jars and aim to be within 10g of 115g by the time the soap is finished curing. Towards the end of a batch we sometimes have a surplus of soap and some jars, as is the case with your Spitfire, end up dramatically overweight. We'd rather have our customers enjoy more of our soap as opposed to wasting those final few grams.
In regards to your Citra Royale and Solaris, it'd difficult to attribute the scent you describe with out having the soap in front of me (and my nose). We want our customers to be a 100% satisfied with our products; if that isn't the case for youself please feel free to return yours for a full refund.
With kindest regards,
Kerry.